Refund Policy

HeyWakeup Pro is a digital software license. After payment, the license key is delivered by email. Because a delivered key can be used immediately, refunds are handled as follows.

Refundable cases

• Duplicate charge for the same order;
• The key cannot be activated, and support confirms it is not an environment or usage issue;
• Materially not as described, for example the core Pro features do not work;
• Unactivated order: the key has not been activated on any Mac and the request is made within 7 days of purchase.

Non-refundable cases

• The key has been activated or used;
• Incompatible device, unsupported OS version, or failure to follow the documentation, where the software itself is not defective;
• More than 7 days after purchase and the key has been delivered;
• Keys purchased from an unofficial reseller (please contact that seller).

How to request

Within 7 days of purchase, contact us through the support page with:

1. Order ID;
2. Email used at checkout;
3. License key (the first 8 and last 4 characters are enough);
4. A description and screenshots, if applicable.

Approved refunds are returned to the original payment method. Processing time depends on the payment provider, typically 5–10 business days.

Other

• After a refund, the corresponding license key is void. Please remove the local license and stop using Pro features.
• If you open a chargeback, please contact us first so we can resolve it faster.
• This policy does not affect non-waivable consumer rights under your local law.